Return and Refund Policy
Thank you for shopping at vishal.pentamediatechnologies.com We appreciate your business and want to ensure you have a great experience.
If you are not entirely satisfied with your purchase, we are here to help. Please read our policy regarding returns and refunds carefully.
1. Returns
Time Frame: You have 7 calendar days to return an item from the date you received it.
Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase: Your item needs to have the receipt, invoice, or proof of purchase.
2. Refund Process
Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Debit Card, UPI, Net Banking, etc.).
Timeline: You will receive the credit within [5 to 7] working days, depending on your card issuer’s or bank’s policies.
3. Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
4. Damaged or Defective Items
If you received a damaged or defective product, please notify us immediately within [24/48] hours of delivery at vv0926709@gmail.com with photos or a video of the product. We will arrange a replacement or a full refund at no extra cost to you.
5. Non-Returnable Items
Certain types of items cannot be returned, such as:
Custom products or personalized items.
Digital products or downloadable software.
Items on clearance or “Final Sale”.
6. Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: vv0926709@gmail.com
Phone: 9668587945
Contact Page: vishal.pentamediatechnologies.com